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Sue
Hitchmough
Product Manager
Mercator Digital
Sue Hitchmough is a highly experienced Product Manager at Mercator Digital, with a strong background in agile software, digital product, and project management. She has a proven track record of creating value, maximising growth, and improving business performance across both start-up and corporate environments, working with B2C and B2B customers and stakeholders. Passionate about developing innovative and successful products, Sue takes a collaborative and analytical approach to understanding customer needs and delivering meaningful outcomes. With strong commercial awareness and excellent interpersonal skills, she is dedicated to building products that create tangible value and make a difference for customers and businesses.
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03 December 2026 10:45 - 11:30
Panel | Is product-market fit ever really finished?
Most product teams treat product-market fit as something you find once and move on from. In reality, for any company operating across more than one market, it's closer to a continuous, multi-year process of pivots, one that never fully settles. This panel challenges the "PMF as milestone" mental model and replaces it with a more honest one. Panellists bring the enterprise view: products built centrally often get commercialised very differently region by region, shaped by local regulation and customer expectations rather than the product team's original assumptions. The panel digs into why a product that wins convincingly in one region can fail to scale into another for reasons that have nothing to do with the product itself, and what that means for how teams should actually define and track fit. Attendee takeaways: - Why treating product-market fit as a one-time milestone sets teams up to misread their own results - How regulation and regional customer expectations reshape commercialisation, even when the product stays the same - A more useful way to track fit continuously, rather than declaring it "done"