Sign In
Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Brian
Mak
Head of Product Operations
Cathay Pacific
Brian is a seasoned product leader with over 15 years of experience across Product Management, Product Operations, and Product Strategy driving impact in AI, personalization, and growth. He’s built and scaled products from 0–1 through post-IPO phases, both as a leader at major enterprises and as a former founder with a successful exit. Now serving as Head of Product Operations at Cathay Pacific, Brian brings a sharp operational lens to delivering seamless, data-driven customer experiences at scale.
Button
16 September 2025 16:00 - 16:30
Panel | Building product operations from scratch
Standing up a Product Ops function isn’t just about tools and templates it’s about earning trust, proving value, and aligning with the org’s unique rhythm. In this panel, leaders who’ve built Product Ops from the ground up share what worked, what didn’t, and how they approached the early days from setting scope and priorities to navigating resistance and driving adoption. You’ll walk away with practical advice on how to: → Identify the highest-leverage areas to focus on. → Build credibility with product and cross-functional teams. → Lay a foundation that scales as the company grows.