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Brian
Mak
Head of Product Operations
Cathay Pacific
Brian is a seasoned product leader with over 15 years of experience across Product Management, Product Operations, and Product Strategy driving impact in AI, personalization, and growth. He’s built and scaled products from 0–1 through post-IPO phases, both as a leader at major enterprises and as a former founder with a successful exit. Now serving as Head of Product Operations at Cathay Pacific, Brian brings a sharp operational lens to delivering seamless, data-driven customer experiences at scale.
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23 September 2025 11:15 - 12:00
Panel | From hype to impact: Making AI work in the real world
AI promises a lot. Faster delivery, smarter decisions, less admin, more time for strategy. But what does it actually deliver for product ops teams operating in the real world, with real constraints, legacy systems, and sceptical stakeholders? This panel brings together practitioners who have moved beyond the hype and are using AI tools to drive genuine, measurable impact in their organisations. They'll share what they've tried, what's worked, what hasn't, and what they'd do differently if they were starting again today.