Julie is the Head of Product Operations at Zoom, where she drives operational excellence across product launches, vendor partnerships, and go-to-market execution. With a hands-on approach, she leads and mentors a high-performing team of Product Managers to scale impact and accelerate delivery. Previously a Director at ServiceNow, Julie shaped go-to-market strategies within IT Service Management, aligning cross-functional teams to deliver business outcomes. Her expertise spans product lifecycle management, manufacturing process improvement, and customer-centric change initiatives. Julie’s leadership is defined by her ability to translate strategy into execution, creating scalable systems that empower teams and enable sustained growth.