Nikki
Bown
Product Operations Manager
Zapier
Nikki's expertise and dedication have helped numerous clients discover and implement powerful automation use cases. Her strategic insights, problem-solving abilities, and empathetic communication have made her an invaluable resource in streamlining business processes and delivering exceptional customer experiences.
05 September 2024 14:00 - 15:00
Interactive roundtable discussions
Engage in interactive discussions with industry experts and peers as we explore key topics in product operations, sharing insights and ideas to enhance processes and drive success. Discussion topics: Scaling up to a global audience Driving Innovation Through Product Operations Doing more with less Accelerating product management skills through Enablement Development and career paths for product ops professionals Agile and lean product development
05 September 2024 10:45 - 11:15
Amplifying customer feedback with AI and automation
Product Ops professionals know that keeping up with the volume of customer feedback is always a challenge, but as the pace of product development accelerates, it’s never been more important to hear and understand what our customers are saying. Introducing AI into customer feedback processes helps to surface relevant feedback more quickly, enabling product managers to be alerted to and prioritize issues affecting the user experience within key customer segments. This talk will dive into practical ways that you can leverage AI and automation to surface customer learnings, connect product managers with users, and accelerate product-led growth.
04 September 2024 11:30 - 12:30
Interactive roundtable discussions
Engage in interactive discussions alongside all of our speakers, and your peers as we explore key topics in product operations, sharing insights and ideas to enhance processes and drive success. Discussion topics: Product ops in embedded teams: Navigating ambiguity Scaling product delivery strategies Balancing process and flexibility Building credibility with product, eng, and design teams Defining effective metrics for product ops teams Customer-centric product operations