Shruti is a seasoned product management and strategy leader with over 12 years of experience. Currently, she serves as Principal Product Manager, AI at Dell, where she drives innovation in Customer Support by leveraging advanced AI/ML applications. In this role, she collaborates with a team of data scientists and ML engineers to develop and implement solutions using both traditional Machine Learning and Generative AI, impacting millions of customers globally. Her expertise extends beyond product development; she played a crucial role in shaping Dell's Generative AI strategy. Prior to joining Dell, Shruti held the position of Director, Strategy and Operations at EY-Parthenon. During her time there, she provided strategic counsel to corporate and private equity clients, specializing in growth strategy, product strategy and management, and business transformation.