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Sparsh
Agarwal
Director of Product Management
Salesforce
Sparsh Agarwal is a Director of Product at Salesforce (MuleSoft), where he leads agent governance and evaluation products that help enterprises deploy AI agents they can trust. His work focuses on closing the “Trust Gap” between what AI agents can do and what organisations are willing to let them do autonomously. Previously, he worked on edge AI at Microsoft Azure.
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23 September 2025 09:15 - 09:45
From Copilots to Coworkers: The product ops playbook for AI agents
As AI moves from copilots that assist to agents that act, product teams need a new operating model. This keynote lays out a practical Product Ops playbook for scaling agentic AI: defining ownership and action boundaries, designing human escalation paths, embedding governance into the product lifecycle, and measuring trust and adoption alongside performance. Attendees will leave with a framework for deciding where autonomy creates value, where humans need to stay in the loop, and how to expand agent autonomy without losing control.