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Doychin
Sakutov
Director, Product, AI & Experimentation
Virgin Media O2
Doychin, a customer-obsessed individual with strong organisational abilities, exceptional planning, and communication skills. Highly adaptable, pragmatic, lateral thinker with very positive mindset and tendency to maintain composure and rationality in a fast-paced work environment. He is a passionate believer in the agile processes with a strong eye for UX/UI, usability, and accessibility with a proven record of achieving targets, meeting deadlines, and delighting customers. Getting things done!
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25 June 2025 14:00 - 14:30
Delivering exceptional customer experiences in a digital age
In today's hyper-connected world, customer expectations have evolved dramatically. The digital age has empowered consumers with unprecedented access to information and choices, making it more challenging than ever for businesses to deliver exceptional customer experiences. This keynote will explore the key factors that contribute to outstanding customer experiences in a digital landscape. We will delve into the importance of understanding customer needs and preferences, leveraging technology to enhance interactions, and fostering a customer-centric culture within organisations. Through real-world examples and actionable insights, this presentation will equip attendees with the knowledge and tools necessary to create lasting relationships with their customers in the digital age.